1 Mar

CMA Cracking Down on Unfair Online Casino Practices

How Royal Vegas compares in CMA’s war on unfair online gambling practices in the UK.

Royal Vegas Terms Pass CMAs War on Unfair Online Gambling PracticesThe Competition and Markets Authority (CMA) is currently investigating UK online gambling operators following allegations of unfair practices by a throng of consumers. The CMA highlights several areas of major concern.

We’ll take a close look at those findings, and compare the Terms & Conditions of Royal Vegas Online Casino to see how they stack up against the CMA’s war on unfair business practices.

CMA’s Concerns of Unfair Online Casino Terms

The CMA’s investigation focuses largely on the following areas of concern.

  • daily, weekly or monthly limits on withdrawing funds that appear unreasonably low

  • potentially arbitrary short deadlines on the time customers have to verify their identity as a condition of withdrawing funds, sometimes providing for forfeiture of consumer’s funds if missed

  • ‘dormancy’ terms that allow firms to confiscate funds after a certain period of inactivity.

Royal Vegas Withdrawal Limits

No Withdrawal LimitsRoyal Vegas’s does not impose a withdrawal limit on its players. Like all Microgaming casinos, if a player wins a massive jackpot, the entire amount can be withdrawn in one lump sum. The only restrictions apply to a bonus that is currently being cleared. If a withdrawal is requested during the completion of bonus wagering requirements, the amount of the bonus will be forfeited and deducted from the player’s balance, then the payout is issued.

As for limitations to the amount of a withdrawal, the only stipulation refers to minimum withdrawals via mailed cheque/check.

The Casino will not make payment by Cheque/Check of amounts less than the monetary equivalent of 100 (one hundred) casino credits.”

This is certainly not what I (or the CMA) would consider unreasonable.

Identity Verification Deadline

No Identity Verification DeadlineAgain, Royal Vegas does not stipulate a deadline in its terms and conditions where the identity verification process is concerned. Players are required to complete identity verification before their first withdrawal can be processed. This is standard practice in the online gambling industry.

However, Royal Vegas will not suspend a player’s account, or confiscate their funds, for failing to send verification documents promptly enough. The time given to do so does not expire, so long as an unverified account does not become inactive for 30+ months (see Dormancy below). Once a player successfully verifies their account, the funds are released, plain and simple.

You can find a detailed explanation of the verification process on the Royal Vegas Blog: Verification Documents – What, Where and How?.

Royal Vegas Account Dormancy Rule

Ample Dormancy TimeLike every online casino, Royal Vegas does impose a dormancy clause. However, it’s nothing like the ones the CMA is cracking down on.

The terms and conditions state that a “dormant account” is one that’s been inactive for 6 months or more. However, nothing happens at that point. Royal Vegas will not take action until an account has been dormant for 30+ months. At this time, the operator will attempt to return the balance to the player. Only if that fails will the money be lost.

The T&C states:

Accounts that remain inactive for at least 30 months shall be deemed to be dormant accounts. All efforts shall be made to transfer any balance in a dormant account to the respective account holder, failing which such balance shall be transferred to the Malta Gaming Authority (MGA) / Kahnawake Gaming Commission (KGC).”

Best All Round Canadian Casino for 2017

Royal Vegas Canada is Canadian friendly, a legitimate brand and operator that has been our editorial pick for back to back years. Highly recommended for prospective Canadian gamblers.

Visit http://RoyalVegas.com