1 Aug

Why Do I Have to Verify an Online Casino Account?

Learn why operators require players to verify an online casino account before processing a withdrawal.

Verify online casino accountIt’s been a good day. You signed up with a new online casino in 10 seconds flat. Made you first deposit, collected a nice bonus, and played all your favorite games. After a few hours, the bonus play-through is met and you’ve got a tidy profit in your balance. Time to cash out!

Not so fast. Everything was so easy before. Press-tap-click, smooth sailing through the website, playing games, making wagers. But now, upon electing to withdrawal your winnings, you’re met with a halting pop-up. It reads something like this…

Due to licensing commitments and for the safety of all our customers we are required to verify all players on our system…”

This is the point when you actually have to prove that you are who you say you are. And it doesn’t appear to be nearly so ‘smooth sailing’ as everything before it.

Is This Really Necessary?

Yes, it is. Identity verification is actually required by most regulators. It’s part of the ‘consumer protection‘ clause in their license agreement. The casino is required to enforce certain measures to prevent fraudulent activity and underage gambling, and running identity verification checks is part of that process.

Verifying an online casino account isn’t just for the operator’s safety. It’s also for the safety of every member. Wouldn’t you want them to stop someone from trying to you use your identity and payment information?

As annoying and invasive as the process seems, it really is for your own benefit. It will only happen one time. Once verified, you’ll never have to undergo the process again. Unless you join a different online casino…

How to Verify an Online Casino Account

The operator aims to verify your a) identity, b) age, c) address, and d) payment method. To do this, there are generally three things you’ll need to give the casino a copy of. They include:

  • Utility Bill
  • Photo ID
  • Payment Information

The Utility Bill must be recent (within at least 3 months) and must be in your name, with the same address you signed up with. This verifies your name and address. If you don’t have any utilities in your name, a bank statement may suffice.

The Photo ID must be government issued, sch as a driver’s license or passport. This verifies your identity and age.

The Payment Information will vary, depending on your method of deposit. If you used a credit or debit card, you’ll be asked to supply a copy of the card, front and back. For bank transfers and eChecks/ACH, a bank statement may be required. If you deposited with an eWallet (Skrill, Neteller, etc) the operator could ask for a screenshot of your ‘Profile’ page, or a screenshot of a specific transaction you made to the casino.

Sending the documents can be a short or long process, depending on how you chose to go about it. When verifying an online casino account, the operator does try to make it as painless as possible by providing several convenient options.

You can scan and email them. You can fax them. You can take a picture with your mobile device and upload them that way. You could even put them in an envelope, slap a stamp on them and mail them to the operator, but I don’t recommend it.

The Flaw In The System

Here’s the part I’ve never understood, and I know a lot of people who’ve postulated the same argument. Why is it that most operators don’t verify an online casino account until the player requests a withdrawal? Shouldn’t verification take place at the time of the first deposit?

The truth is, players are a lot more inclined to verify their identity when they’re retrieving their money than they are at the time of giving money to a casino. It’s so easy to walk away before making an investment. Casinos know they could lose a lot of players this way.

Plus, it’s not exactly illegal to let ineligible players gamble. It’s only illegal to pay them winnings. The liars have their cash confiscated to teach them a lesson, the operator protects its own hide, and players are provided maximum incentive (access to their own money) to verify an online casino account.

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